What is Nivon?

Nivon is an AI customer support agent trained on your website, documentation, files, FAQs, and past conversations. It answers customer questions, handles repetitive support requests, and hands off conversations to your team when needed.

How Nivon works

Nivon uses your existing support content as its knowledge base. Add your content, configure how the agent responds, test its answers, and deploy it to your website.

• Connect your content: Add websites, URLs, PDFs, files, FAQs, support tickets, and text content.
• Configure your agent: Choose the AI model, conversation mode, tone, answer length, and instructions.
• Test and improve: Ask real customer questions, review responses, and fix knowledge gaps before deployment.
• Deploy and support: Add Nivon to your website. It handles customer questions and escalates conversations to your team when needed.

What Nivon AI can handle?

Nivon is built for questions your team answers repeatedly, including:

• Product and pricing questions
• Shipping and delivery
• Refunds and returns
• Account access
• Password resets
• Documentation questions
• Frequently asked questions
• And more

It can also capture leads and pass conversations to your team with the relevant context.

Nivon AI vs Traditional chatbots

Traditional chatbots typically rely on predefined flows and decision trees. Nivon uses your business content to understand customer questions and generate relevant answers without requiring a separate flow for every question.

Nivon can also combine AI responses with lead capture and human handoff, so your team can handle conversations that need personal attention.