Conversation Mode

Conversation Mode determines how Nivon handles the start of a visitor conversation.

Choose between Chat First and Lead First based on the agent’s main goal.

Chat First

Chat First prioritizes helping the visitor with their questions.

Choose this mode when:

• Customer support is the main goal
• Visitors should get answers before lead collection
• The agent is mainly used to resolve customer questions

Lead First

Lead First prioritizes lead collection at the start of the conversation.

Choose this mode when:

• Lead generation is a main goal
• You want to collect visitor information early
• The agent is used to qualify potential customers

Which mode should you choose?

• Use Chat First for support-focused agents where answering questions is the priority.
• Use Lead First for sales-focused agents where collecting visitor information is the priority.

You can change the conversation mode from your agent's configuration settings.