Support Tickets

Add past support conversations to your Nivon knowledge base using the Text source or a supported document.

Add support tickets with Text

Use the Text source when you want to add support conversations directly to Nivon.

For example:

Customer: How can I reset my password?

Support: Go to the sign-in page and select "Forgot password". Enter your email address and follow the instructions.

Customer: How long does it take to receive the reset email?

Support: The email usually arrives within a few minutes. Check your spam folder if you do not receive it.

Keep each conversation complete and clear. Include the customer's question and the support response so Nivon has the full context.

Add support ticket content

1. Open Knowledge Base.
2. Select Add new source.
3. Choose Text.
4. Enter a title.
5. Add the support ticket content.
6. Save the source.
7. Wait for indexing to complete.

Add support tickets from a document

You can also store support tickets in a supported document and upload it through the Document source.

Use this option when your support