Tone of Voice

Tone of Voice controls the communication style Nivon uses when responding to visitors.

Nivon provides three options:

• Friendly
• Professional
• Casual

Friendly

Choose Friendly for a warm and approachable communication style.

Use it when customer conversations should feel welcoming and easy to follow.

Professional

Choose Professional for clear and business-focused communication.

Use it when the agent should match a formal support style or communicate with business customers.

Casual

Choose Casual for relaxed and conversational communication.

Use it when your brand normally uses informal language with customers.

Choosing a tone

Choose the tone that matches your existing customer communication.

Consider:

• Audience: How your customers expect to be addressed.
• Brand voice: How your website and support team normally communicate.
• Support context: Whether the agent handles formal business requests or casual customer conversations.

Tone and custom instructions

Use Tone of Voice to set the overall communication style.

Use Custom Instructions for specific rules, such as preferred terminology, phrases to avoid, or instructions for handling particular situations.