Use Cases

Nivon helps teams automate repetitive support, capture leads, and make business information easier to access.

Customer support

Use Nivon to answer recurring questions about:

• Products and pricing
• Shipping and delivery
• Refunds and returns
• Account access
• Password resets
• Documentation

Nivon uses the content connected to each agent to answer customer questions.

Ticket deflection

Nivon handles common support questions before they reach your team.

When a conversation needs human support, Nivon can hand it off with the full conversation thread.

Lead generation

Nivon can support visitors during the buying process by:

• Answering product questions
• Explaining pricing and plans
• Identifying buying intent
• Capturing lead information

Documentation and knowledge

Make business information easier to find through conversation.

Nivon can use:

• Product documentation
• FAQs
• Handbooks
• Website content
• Internal documents

Internal support

Use Nivon to help employees find information from approved internal content.

Keep internal knowledge and instructions separate from customer-facing agents.

Common questions

Nivon can answer questions such as:

• What is your refund policy?
• Which plan should I choose?
• How do I reset my password?
• When will my order arrive?
• How does this feature work?

The questions Nivon can answer depend on the knowledge and instructions configured for the agent.