Build Knowledge Base

Documents and Files

Multiple file formats are supported, from PDFs and Word files to CSV and JSON. File size and volume limits depend on the plan.

Upload supported files to add their content to your Nivon knowledge base.

Supported formats

Nivon supports these file formats:

  • PDF
  • DOCX
  • TXT
  • MD
  • CSV
  • JSON
  • HTML

Add a file

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  1. Open the Knowledge Base.
  2. Select Add new source.
  3. Choose Document.
  4. Upload your file.
  5. Wait for the file to finish indexing.

Once indexed, the file can be used by the AI agent when answering customer questions.

File limits

File limits depend on your Nivon plan. Current plan limits include:

  • Maximum file size
  • Files per message
  • Files per month
  • Files per organization
  • Training content size

Check the Nivon pricing page for the limits available on each plan.

Last updated: August 19, 2026