Test and Improve

Test your Nivon AI agent with real customer questions, identify problems, and refine the agent before deployment.

Playground

Use Playground to test conversations and see how your agent responds to different questions and scenarios.

Test common customer questions, product and pricing questions, follow-up questions, and questions that fall outside your knowledge base.

Test Agent

Use Test Agent to check the customer-facing experience before deployment.

Test the welcome message, suggested prompts, conversation flow, and agent responses from the visitor's perspective.

Improve Responses

Review test responses and identify incorrect answers, missing information, unclear responses, knowledge gaps, and unexpected behavior.

Fix the issue by updating your knowledge, custom instructions, model, tone, answer length, or other agent settings, then test the same question again.

Troubleshooting

Use Troubleshooting when the agent does not behave as expected.

Check the agent configuration, knowledge sources, and recent changes to identify the cause. After making a change, test the same scenario again.