Answer Length

Answer Length controls how detailed Nivon's responses are.

Nivon provides three options:

• Short
• Medium
• Comprehensive

Short

Use Short for brief, direct answers.

This works well for simple questions where customers need a quick answer, such as:

• Pricing
• Basic product information
• Simple account questions
• Short factual answers

Medium

Use Medium for answers that need some explanation without becoming lengthy.

This is a good general-purpose option for customer support where the agent may need to provide context, steps, or a short explanation.

Comprehensive

Use Comprehensive when customers need more detailed answers.

This works well for questions that involve:

• Multiple steps
• Detailed product information
• Troubleshooting
• Policies and processes
• Explanations that need additional context

Choosing the right length

Choose the shortest option that gives customers enough information to complete their task.

A simple question usually does not need a comprehensive response. Detailed support questions may benefit from longer answers.

You can change the Answer Length setting from your agent configuration.