# Nivon > Nivon is an AI chatbot for customer support on your website. It trains on your website, docs, files and pasted text, answers customers 24/7 in 95+ languages in your team's voice, and hands anything it can't solve to a person with the full conversation. Key facts: - No developer needed: paste one script tag, install the WordPress plugin, connect Webflow, or add it through Google Tag Manager. - When the chatbot can't answer, it collects the customer's name and email, marks the conversation Needs human, and can alert your team in Slack, Discord or Telegram. - You choose the AI model for each chatbot from 25+ models. - Pricing is by credit: 1 credit covers 1,000 tokens on a 1x model. Every plan includes team seats at no extra cost. - Data is stored with SOC 2 certified cloud providers in the US and EU, encrypted in transit and at rest, and never used to train models. - Docs pages are available as Markdown by adding .md to the URL, as linked below. - Nivon is built by Pimjo (https://pimjo.com). Last updated: 2026-11-11 ## Product - [Home](https://nivon.ai/): What Nivon does, how it works, and answers to common questions. - [Pricing](https://nivon.ai/pricing): Free and paid plans, a full feature comparison, and billing FAQs. - [Sign up](https://nivon.ai/sign-up): Create a free account and launch a chatbot. - [Support](https://nivon.ai/support): Contact the team, join the community, or browse common questions. - [Roadmap](https://nivon.ai/roadmap): What the team is reviewing, building, and has shipped. ## Plans - Free: $0, free forever. 150 credits/month, 1 chatbot. - Starter: $12/month or $108/year ($9/month billed yearly). 3,000 credits/month, 3 chatbots. - Growth: $39/month or $348/year ($29/month billed yearly). 12,000 credits/month, 10 chatbots. - Business: $79/month or $708/year ($59/month billed yearly). 30,000 credits/month, unlimited chatbots. ## Docs: Getting Started - [Welcome to Nivon Docs](https://nivon.ai/docs.md): Set up an AI customer support chatbot trained on your website and docs. Start with the quickstart, add your content, then install it on your site. - [What is Nivon?](https://nivon.ai/docs/what-is-nivon.md): Nivon is an AI customer support chatbot trained on your website and docs. See what it answers, how it learns, and when it hands off to your team. - [Quickstart](https://nivon.ai/docs/quickstart.md): Create your chatbot, train it on your website and docs, test it in the Playground, and add it to your site in six steps. Free plan, no card needed. - [Create your first AI support chatbot](https://nivon.ai/docs/create-first-ai-chatbot.md): Name your chatbot, pick an AI model and tone, train it on your website and docs, test the answers, and add it to your website in just a few minutes. - [How Nivon works](https://nivon.ai/docs/how-nivon-works.md): Nivon trains a support chatbot on your website and docs, answers customers from that content, hands off what it cannot resolve, and reports results. - [AI Chatbot vs Rule-Based Chatbot](https://nivon.ai/docs/ai-chatbot-vs-rule-based-chatbot.md): Rule-based chatbots follow scripted flows. An AI chatbot like Nivon answers from your website and docs. Compare both and pick the right fit for support. - [Use Cases](https://nivon.ai/docs/use-cases.md): See how teams use Nivon's AI chatbot for ticket deflection, lead capture, documentation search, and internal help, trained on their own content. ## Docs: Build Knowledge Base - [Build Your Knowledge Base](https://nivon.ai/docs/build-knowledge-base.md): Train your AI support chatbot on websites, docs, files, FAQs, and past tickets so it answers from your content instead of guessing. - [Websites and URLs](https://nivon.ai/docs/websites-and-urls.md): Crawl your whole site, import a sitemap, or add a single page, then set auto-updates so your chatbot's answers track your live website. - [Documents and Files](https://nivon.ai/docs/documents-and-files.md): Upload PDF, DOCX, TXT, MD, CSV, JSON, or HTML files to train your AI chatbot on your own documents. File uploads are available on Starter and above. - [FAQs and Text Content](https://nivon.ai/docs/faqs-and-text-content.md): Paste FAQs, policies, pricing, and product details as a Text source, or upload them as a document. Formatting tips that keep answers accurate. - [Support Tickets](https://nivon.ai/docs/support-tickets.md): Add resolved support conversations so your Nivon chatbot reuses answers your team has already written. Steps, file formats, and formatting tips that help. - [Sync and Manage Sources](https://nivon.ai/docs/sync-and-manage-sources.md): Check indexed and failed sources, edit or delete them, and set auto-update schedules so your chatbot always answers from your latest content. ## Docs: Configure Your Chatbot - [Configure Your Chatbot](https://nivon.ai/docs/configure-ai-chatbot.md): Set your chatbot's AI model, conversation mode, tone, answer length, welcome message, custom instructions, appearance, and suggested prompts. - [Agent General Info](https://nivon.ai/docs/agent-general-info.md): Set the name, logo, and purpose visitors see on your Nivon chatbot, and learn what belongs in these details versus custom instructions. - [AI Model](https://nivon.ai/docs/ai-model.md): Compare the AI models available for your Nivon chatbot. Each model has a credit multiplier: 1 credit = 1,000 tokens on the base (1x) model. - [Conversation Mode](https://nivon.ai/docs/conversation-mode.md): Choose Chat First to answer questions right away or Lead First to collect visitor details first, based on your chatbot's support or sales goal. - [Tone of Voice](https://nivon.ai/docs/tone-of-voice.md): Choose Friendly, Professional, or Casual so your chatbot sounds like your team, and use custom instructions for specific wording rules. - [Answer Length](https://nivon.ai/docs/answer-length.md): Choose Short, Medium, or Comprehensive answers based on how much detail customers need, from quick one-line facts to detailed multi-step support guides. - [Welcome Message](https://nivon.ai/docs/welcome-message.md): Write the first message visitors see in your chatbot, with examples for support and product questions, setup steps, and what to leave out. - [Custom Instructions](https://nivon.ai/docs/custom-instructions.md): Define your chatbot's role, business context, response rules, escalation triggers, and restrictions, with a ready-to-adapt example. - [Appearance](https://nivon.ai/docs/appearance.md): Change the chat icon, bubble color, position, theme, and light or dark mode so your Nivon chatbot widget matches the look and feel of your website. - [Suggested Prompts](https://nivon.ai/docs/suggested-prompts.md): Add, edit, delete, or AI-generate suggested prompts so visitors can start a conversation with your chatbot in one click from the chat window. ## Docs: Test and Improve - [Playground](https://nivon.ai/docs/playground.md): Adjust chatbot settings and see the effect in a live chat preview. Ask real customer questions, review accuracy and tone, then retest. - [Test Agent](https://nivon.ai/docs/test-agent.md): Use Test Agent to chat as a visitor and check the welcome message, name, icon, tone, and suggested prompts before your chatbot goes live. - [Improve Responses](https://nivon.ai/docs/improve-responses.md): Find why an answer was wrong, incomplete, or off-tone, fix the knowledge source or setting behind it, then retest the same question. - [Troubleshooting](https://nivon.ai/docs/troubleshooting.md): Fix a chatbot that won't respond, gives wrong or incomplete answers, ignores instructions, fails to index sources, or changes after an edit. - [Test and Improve](https://nivon.ai/docs/test-and-improve.md): Test your chatbot with real customer questions, fix wrong or incomplete answers, check the visitor experience, and troubleshoot issues. ## Docs: Automate Customer Support - [Automate Customer Support](https://nivon.ai/docs/automate-customer-support.md): Let your chatbot answer repeat questions, collect visitor details, and hand off to your team with the full conversation when a human is needed. ## Docs: Manage Conversations - [Manage Conversations](https://nivon.ai/docs/manage-conversations.md): Search and filter chatbot conversations, review customer details, and reply by email to escalated chats marked Needs human, all from one shared inbox. ## Docs: Analytics and Insights - [Analytics and Insights](https://nivon.ai/docs/analytics-and-insights.md): Track conversations, AI resolution rate, response time, and answer accuracy for each chatbot, then open the conversations behind each metric. ## Docs: Installation Guides - [Install the Nivon Chatbot](https://nivon.ai/docs/installation-guides.md): Add the Nivon chatbot to HTML, React, Next.js, WordPress, Astro, or builders like Webflow, Shopify, and Wix with one script tag. Covers keys and domains. ## Docs: Multilingual Chatbot - [Multilingual Chatbot](https://nivon.ai/docs/multilingual-chatbot.md): Let your chatbot reply in your customers' languages. Set language and translation rules with Custom Instructions and test them in the Playground. ## Docs: Chatbot Guardrails - [Chatbot Guardrails](https://nivon.ai/docs/chatbot-guardrails.md): Use Custom Instructions to set your chatbot's scope, block off-topic questions, stop guessed answers, protect internal info, and set escalation rules. ## Docs: Workspace - [Workspace](https://nivon.ai/docs/workspace.md): Use workspaces to keep chatbots, conversations, and knowledge separate across teams or brands. Covers invites, roles, plan limits, and deletion. ## Docs: Account - [Account Settings](https://nivon.ai/docs/account.md): Update the name on your Nivon account, change your password, or reset a forgotten one. Account details are separate from workspace settings. - [Plans and Billing](https://nivon.ai/docs/plans-and-billing.md): Compare Nivon's Free, Starter, Growth, and Business plans, see credit and chatbot limits, switch monthly or yearly billing, and change plans. - [Invoices](https://nivon.ai/docs/invoices.md): Find your billing records under Plans and Billing > Invoices, identify each invoice by package, amount, or date, and download it as a PDF. - [Credits and Usage](https://nivon.ai/docs/credits-and-usage.md): See how Nivon credits work: 1 credit = 1,000 tokens on the base model, scaled by each model's multiplier. Track usage and buy top-up packs. ## Docs: Community - [Community](https://nivon.ai/docs/community.md): Join the Nivon Discord, follow updates on X, report bugs, request features, and follow the public roadmap for the AI support chatbot. ## Docs: Changelog and Roadmap - [Changelog and Roadmap](https://nivon.ai/docs/changelog-and-roadmap.md): See the latest Nivon chatbot releases, browse every past change by date, and follow the public roadmap to request features and vote on ideas. ## Integrations - [Astro](https://nivon.ai/integrations/astro): Dev Tools. Add a Nivon chatbot to your Astro site with a single script tag. Paste it into your base layout before the closing body tag, build, deploy, and it's live. - [Discord](https://nivon.ai/integrations/discord): Communication. Get a Discord notification whenever a visitor asks your Nivon chatbot for human help. Connect with Discord or a channel webhook in a few minutes. - [Dropbox](https://nivon.ai/integrations/dropbox): Knowledge. Build a Dropbox AI chatbot. Import Word documents, PDFs, text, markdown, and CSV files from Dropbox so your Nivon agent answers from your files. - [Framer](https://nivon.ai/integrations/framer): Cms. Add a Nivon chatbot to your Framer site with the official Framer plugin. Log in, pick your chatbot, publish, and the chat widget goes live. - [Google Drive](https://nivon.ai/integrations/google-drive): Knowledge. Build a Google Drive AI chatbot. Import Google Docs, Sheets, Slides, and PDFs into your Nivon agent so it answers customers from your own files. - [Google Tag Manager](https://nivon.ai/integrations/google-tag-manager): Dev Tools. Add your Nivon chatbot to any site that already uses Google Tag Manager. Paste the Tag Manager code into a Custom HTML tag and publish, with no site code to edit. - [Messenger](https://nivon.ai/integrations/messenger): Communication. Connect a Facebook Page and your Nivon agent replies to Messenger conversations automatically, using its knowledge base and instructions. - [Notion](https://nivon.ai/integrations/notion): Knowledge. Turn your Notion docs into a Notion AI chatbot for customer support. Connect your workspace, choose the pages, and your Nivon agent answers from them. - [OneDrive](https://nivon.ai/integrations/onedrive): Knowledge. Build a OneDrive AI chatbot. Import Word documents, PDFs, text, markdown, and CSV files from OneDrive so your Nivon agent answers from your documents. - [Shopify](https://nivon.ai/integrations/shopify): Cms. Add a Nivon chatbot to your Shopify store with a single HTML script. Paste it into theme.liquid just before the closing body tag, save, and it's live. - [Slack](https://nivon.ai/integrations/slack): Communication. Get a Slack notification with the visitor's details and an AI summary when someone asks your Nivon chatbot for a human, so your team can reply fast. - [Squarespace](https://nivon.ai/integrations/squarespace): Cms. Add a Nivon chatbot to your Squarespace site with a single HTML script. Paste it into the Footer field in Code Injection, save, and it's live. - [Telegram Alerts](https://nivon.ai/integrations/telegram-alerts): Communication. Get a Telegram notification on your phone or desktop with the visitor's details and an AI summary whenever someone asks your Nivon chatbot for a human. - [Telegram Bot](https://nivon.ai/integrations/telegram-bot): Communication. Turn your Nivon agent into a Telegram AI chatbot. Create a bot with BotFather, paste the token, and it answers customers from your knowledge base. - [Webflow](https://nivon.ai/integrations/webflow): Cms. Add a Nivon chatbot to your Webflow site with a single HTML script. Paste it into Site settings > Custom code > Footer code, save, publish, and it's live. - [Wix](https://nivon.ai/integrations/wix): Cms. Add a Nivon chatbot to your Wix site with a single HTML script. Paste it into Settings > Custom Code, place it at Body - end, apply, and it's live. - [WordPress](https://nivon.ai/integrations/wordpress): Cms. Add a WordPress AI chatbot with the official Nivon plugin. Paste your publish key and chatbot ID, save, and it's live. No theme edits needed. ## Use cases - [AI Customer Support Chatbot](https://nivon.ai/use-cases/customer-support-chatbot): Support. An AI customer support chatbot trained on your website, docs and files. It answers common questions 24/7 and hands conversations to your team when a person is needed. - [AI Documentation Assistant](https://nivon.ai/use-cases/documentation-assistant): Knowledge. An AI documentation assistant that lets users ask your docs anything. Nivon crawls your docs site, keeps it in sync on a schedule and answers from the current version. - [AI Help Desk](https://nivon.ai/use-cases/help-desk): Support. Deflect repetitive support tickets with an AI help desk chatbot. Nivon answers common questions from your help center and hands the rest to your team with the full conversation. - [AI Lead Generation Chatbot](https://nivon.ai/use-cases/lead-generation-chatbot): Sales. An AI lead generation chatbot that answers product and pricing questions from your own pages, collects visitor names and emails, and alerts your team when a lead wants to talk. - [Internal AI Chatbot](https://nivon.ai/use-cases/internal-knowledge): Internal. An internal AI chatbot that answers employee questions from your handbook, HR policies and IT guides, with its own knowledge base, separate from your customer chatbots. - [Multilingual AI Chatbot](https://nivon.ai/use-cases/multilingual-ai-chatbot): Language. A multilingual AI chatbot that replies in the language each customer writes in, across 95+ languages. Train it once on your content and support customers in every market. ## Free tools - [AI Chat with Website Data](https://nivon.ai/tools/chat-with-website): Ask questions about any website and get answers with links to the source pages. - [AI Chat with Your Document](https://nivon.ai/tools/chat-with-documents): Upload a PDF, Word or text file and get answers with page references. - [AI Chat with Text Data](https://nivon.ai/tools/chat-with-text): Paste any text, from notes to policies, and ask questions about it. - [FAQ Generator from URL](https://nivon.ai/tools/faq-generator): Turn any public page into clear question and answer pairs in seconds. - [AI Answer Generator](https://nivon.ai/tools/ai-answer-generator): Write clear, on-brand answers to customer questions in any tone. - [AI Reply Generator](https://nivon.ai/tools/ai-email-reply-generator): Draft replies to emails, chats and tickets that are ready to send. - [AI Prompt Generator](https://nivon.ai/tools/ai-prompt-generator): Turn a rough idea into a structured prompt for ChatGPT, Claude or Gemini. - [AI System Prompt Generator](https://nivon.ai/tools/system-prompt-generator): Create system instructions that set your assistant’s role, tone and rules. - [AI Agent Readiness Checker](https://nivon.ai/tools/ai-agent-readiness-checker): See how easily AI agents and AI search can read and understand your site. - [llms.txt Generator](https://nivon.ai/tools/llms-txt-generator): Create an llms.txt file that helps AI models understand your website. - [Webpage to Markdown](https://nivon.ai/tools/url-to-markdown): Convert any web page into clean Markdown for docs or AI training. - [Sitemap Generator](https://nivon.ai/tools/sitemap-generator): Build a valid sitemap.xml file ready to submit to Google and Bing. - [Sitemap Checker](https://nivon.ai/tools/sitemap-checker): Validate your sitemap and find broken, redirected or noindex URLs. - [Sitemap Finder](https://nivon.ai/tools/sitemap-finder): Find every XML sitemap on any domain, with URL counts for each. - [Chatbot Pricing Calculator](https://nivon.ai/tools/chatbot-cost-calculator): Estimate your AI chatbot cost and compare it with human agents. - [Chatbot Name Generator](https://nivon.ai/tools/chatbot-name-generator): Get name ideas for your AI assistant that match your brand and tone. - [AI Agent Name Generator](https://nivon.ai/tools/ai-agent-name-generator): Name an AI agent by its role and tools. ## Blog - [7 Best Chatwith Alternatives in 2026](https://nivon.ai/blog/chatwith-alternatives): Explore Chatwith alternatives compared on cost per message, free plan limits, and the second meter most buyers miss. - [9 Best CustomGPT.ai Alternatives in 2026](https://nivon.ai/blog/customgptai-alternatives): Explore the CustomGPT AI alternatives compared on query credits, RAG grounding, citation quality, and what one customer question actually costs. - [7 Best Chatling Alternatives in 2026](https://nivon.ai/blog/chatling-alternatives): Explore the Chatling alternatives compared on what each one charges per AI reply, including the model multipliers that decide your real bill. - [7 Best Botsonic Alternatives in 2026](https://nivon.ai/blog/botsonic-alternatives): Explore the best Botsonic alternatives compared on real cost per message, the add-ons a support bot needs, and which plans charge more as you scale. - [9 Best eesel AI Alternatives in 2026](https://nivon.ai/blog/eesel-ai-alternatives): Compare 9 eesel AI alternatives on ticket costs, pricing models, free plans, helpdesk integrations, and pay-per-outcome billing. - [9 Best MyAskAI Alternatives in 2026](https://nivon.ai/blog/myaskai-alternatives): Explore the best My AskAI alternatives compared on what a ticket really costs, why the $0.10 rate needs high volume, and which tools bill only on success. - [9 Best Wonderchat Alternatives in 2026](https://nivon.ai/blog/wonderchat-alternatives): The best Wonderchat alternatives in 2026 compared on message credits, top-up rates, free plans, and what happens when your AI chatbot runs out. - [11 Best SiteGPT Alternatives in 2026](https://nivon.ai/blog/sitegpt-alternatives): The best SiteGPT alternatives in 2026 are compared on pricing, AI model limits, live chat, and which AI chatbots offer a free plan rather than a trial. - [9 Best DocsBot Alternatives in 2026](https://nivon.ai/blog/docsbot-alternatives): Explore the best DocsBot alternatives in 2026 compared on AI credits, model multipliers, source page limits, and what happens when your chatbot runs out. - [9 Best Botpress Alternatives in 2026](https://nivon.ai/blog/botpress-alternatives): Explore the best Botpress alternatives in 2026, compared on cost per conversation, build effort, free plans, and which AI chatbot platforms need a developer. - [7 Best SiteSpeakAI Alternatives in 2026](https://nivon.ai/blog/sitespeakai-alternatives): Seven SiteSpeakAI alternatives compared on cost per message, which plan unlocks human handoff, and what extra credits really cost. - [9 Best Chatbase Alternatives in 2026](https://nivon.ai/blog/chatbase-alternatives): The best Chatbase alternatives in 2026 are compared on pricing, live chat, human handoff, and which AI chatbot platforms publish their model credit costs. - [9 Best AI Chatbots With Human Handoff (2026)](https://nivon.ai/blog/ai-chatbots-with-human-handoff): Compare 9 AI chatbots with human handoff on live chat escalation, routing, and cost. See which plans include chatbot-to-human handoff and which charge extra. - [How to Reduce Customer Support Costs with AI](https://nivon.ai/blog/reduce-customer-support-costs): AI cuts support costs by deflecting tickets, lowering handle time, and reducing escalations. Real cost per ticket maths, billing models compared, and what AI cannot fix. - [What is AI Ticket Deflection? Tools, Benchmarks, and Costs](https://nivon.ai/blog/ai-ticket-deflection): Ticket deflection resolves support requests through self-service before they become tickets. Real deflection rate benchmarks, seven tools compared, and what each costs. - [Introducing Nivon: AI Support Chatbots Trained on Your Content](https://nivon.ai/blog/introducing-nivon-ai): Nivon builds AI customer support chatbots trained on your website, documents, and help content. Answer repeat questions instantly and escalate the rest to your team. ## Optional - [Data Security](https://nivon.ai/data-security): How Nivon protects your knowledge base, conversations, and API keys: encryption, access controls, AI provider rules, retention, and deletion. - [Privacy Policy](https://nivon.ai/privacy-policy): How Nivon collects, uses, and protects your account data and your customers' conversations, and how you can access, export, or delete that data at any time. - [Refund Policy](https://nivon.ai/refund-policy): When Nivon refunds subscriptions and credit purchases, what isn't refundable because model costs are already spent, and how to ask for a refund. - [Terms of Service](https://nivon.ai/terms-of-service): The terms for using Nivon's AI customer support chatbot, covering accounts, acceptable use, credits, billing, liability, and ending the agreement. - [Sitemap](https://nivon.ai/sitemap.xml): Every indexed URL on the site.