How is the estimate calculated?

Your current annual support cost equals monthly tickets times minutes per ticket, divided by 60, times the hourly agent cost, times 12. Your savings equal the share of that cost the chatbot resolves, minus the yearly price of the Nivon plan that covers your credits. The plan is based on your ticket volume, messages per conversation, and the AI model.

What resolution rate should I enter?

Start with the share of tickets that ask questions your website or docs already answer, such as order status, pricing, or password resets. Count a sample of last month’s tickets to set the number. Adjust it once your chatbot is live, when you can see its actual resolution rate.

How much does an AI chatbot cost?

It depends on the platform and your volume. Platforms charge per team seat, per conversation, or by usage credits, and some combine these. Nivon has a free plan and paid plans priced by monthly credits, with no per-seat fees.

How does Nivon’s credit pricing work?

Your plan includes a set number of credits each month, and chatbot replies use them. Each AI model has its own credit multiplier, so a larger model uses more credits per reply.

Do team members or languages cost extra?

No. Every plan includes team seats at no extra cost, and the chatbot replies in 95+ languages with no extra setup.

Is it cheaper to build a chatbot or use a platform?

Building a custom chatbot means paying for development, hosting, AI model usage, and ongoing maintenance. A platform such as Nivon includes hosting, training, and the chat widget in a monthly plan, so your main cost is usage.

Chatbot Cost and ROI Calculator

Enter your support volume to see what a Nivon chatbot would cost each month and how much support time and money it could save.

Tell us about your support

Enter your numbers to see the chatbot’s cost and your savings.

YOUR SUPPORT TODAY

Support tickets per month

From your help desk or inbox

Minutes per ticket

Average handling time

Hourly cost of a support agent

Pay plus overhead

YOUR CHATBOT

Share of tickets the chatbot resolves

Questions your site or docs already answer

Average messages per conversation

Between 1 and 20 messages

Recommended Nivon plan

—

/ month

Yearly billing (25% off)

—

Current annual support cost

$32,000

Credits per month

12,000

Support hours saved per year

768 hours

Cost per chatbot conversation

—

Support cost the chatbot takes over

$19,200 / year

Net annual savings

—

Nivon AI

—

Human team

$19,200

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How to Estimate Your Chatbot Cost

Three steps to a clear estimate.

Step 1

Enter Your Current Support Numbers

Enter your monthly support tickets, the average minutes your team spends on each one, and the hourly cost of a support agent. Use last month’s numbers from your help desk or inbox.

Step 2

Set Up the Chatbot

Choose the share of tickets you expect the chatbot to resolve, the AI model it will use, and the average number of messages per conversation. Each model uses credits at a different rate.

Step 3

Compare Cost and Savings

See your current support cost, the Nivon plan and price that fits your volume, the hours saved, and your net annual savings. Switch to yearly billing to see the price with 25% off.

Overview

What Is a Chatbot Cost Calculator?

A chatbot cost calculator estimates what an AI chatbot will cost and what it could save, based on your own support numbers. It multiplies your tickets by handling time and agent cost to get your current spend, removes the work the chatbot takes over, and adds the chatbot’s price. Nivon charges by credits, so the chatbot price here depends on your volume and AI model rather than a fixed plan.

Why Choose Nivon’s Chatbot Cost Calculator?

A clear estimate of AI support cost, side by side with human agents.

The Chatbot Price Comes from Your Volume

Other chatbot ROI calculators subtract one fixed plan price. This one estimates the credits your volume needs and selects the plan that covers them, so the cost adjusts as your numbers change.