9 Best MyAskAI Alternatives in 2026

My AskAI is an AI support agent that runs inside the helpdesk you already use. It connects to Intercom, Zendesk, Freshdesk, Gorgias, and HubSpot, answers customer questions from your help content, and escalates the rest to your team. It replies in 95+ languages and offers a 30-day free trial with no credit card.

My AskAI markets a rate of $0.10 per ticket. That figure is the overage rate on the Scale plan, not the rate you pay on included tickets. On the Pro plan at $199 per month for 1,000 tickets, each ticket is about $0.199. On Scale at $499 for 2,000 tickets, each included ticket costs about $0.25.

This page compares seven alternatives for what one answered question actually costs and which tools charge only when the AI succeeds.

Quick picks

• Lowest entry price: Nivon at $12/month, compared to My AskAI's $199.
• Best free plan: Nivon. 150 messages a month, no card, no expiry. My AskAI has no free plan.
• Cheapest per-ticket inside a helpdesk: eesel AI at a flat $0.40 per ticket, with no monthly minimum.
• Best for documentation: DocsBot or CustomGPT.ai, both with source citations.
• Best for low volume: eesel AI. You pay only for what the agent handles, with no base fee.
• Widest integrations: Chatbase, including voice and telephony.

Why teams look for My AskAI alternatives

My AskAI does several things well. It runs within your existing helpdesk, so nothing needs to be migrated. Its 30-day free trial needs no credit card, which is the most generous trial in this group. It covers 95+ languages. The agent-assist copilot carries no seat charge. And compared with per-resolution vendors like Intercom Fin at $0.99, its unit rate is genuinely low.

Here is what sends people looking.

$0.10 rate applies to overage

Work out the real rate on each plan and the headline moves.

Scale costs more per included ticket than Pro. The $0.10 fee applies only to tickets beyond your 2,000-ticket allowance.

Need roughly 50,000 tickets a month to reach $0.10

Because the base fee is spread across every ticket, the effective rate falls only as volume rises well past the allowance. Using My AskAI's own published numbers on the Scale plan:

The advertised rate is the rate at a very high volume. At 10,000 tickets a month, which is already a large support operation, you are paying $0.13.

Billed per ticket handle

My AskAI charges per ticket the AI handles, not per ticket it resolves. A ticket that the agent attempts and escalates still costs you. Intercom Fin and Fini both bill only on successful outcomes, so failed attempts are free.

This cuts both ways. Per-outcome pricing means your bill rises as the AI improves. Per-ticket pricing stays flat. But at a low resolution rate, you pay for work that did not land.

Features are metered per ticket

My AskAI's published add-on rates are separate from the ticket rate. AI tagging costs $0.05 per ticket. Translation costs $0.05 per ticket. Tool calls cost $0.02 per reply where a tool is used. Tasks cost $0.02 per step.

A ticket that uses tagging, translation, and one tool call costs $0.10 plus $0.12 in add-ons. That is $0.22, more than double the headline rate.

Core features are add-ons

Removing My AskAI branding costs $49 a month on Pro. API, Slack, and Teams access costs another $49. Historic ticket training, which is included on Scale, costs $499 as an add-on on Pro.

A Pro customer with 1,500 tickets who wants branding removed and API access pays $199 plus $60 in overage and $98 in add-ons, for $357 a month.

The Pro plan caps at 5,000 tickets

Pro allows an overage of up to 5,000 tickets per month. Past that, you move to Scale. There is no way to stay on the cheaper base plan at higher volume.

No free plan

My AskAI offers a 30-day trial and no permanent free tier. Nivon, Chatbase, DocsBot, and Chatling all offer free plans that never expire. eesel AI offers $50 in free usage with no card required.

How to compare these tools

Ask every vendor the same questions.

• What is the cost per included unit, not just the overage rate?
• At what monthly volume does the advertised rate actually apply?
• Does the tool charge when the AI fails to resolve the issue?
• Which features are metered separately on top of the base rate?
• Is there a monthly base fee, or do you pay only for usage?
• Does the tool run inside your helpdesk, or does it replace the front end?
• Is there a free plan, and does it expire?

My AskAI alternatives compared

The 7 best My AskAI alternatives

Nivon AI

Nivon AI builds AI support agents trained on your website, documents, FAQs, and past support tickets. The agent runs on your site, answers from that material, and hands off to your team with the full conversation thread attached when it cannot answer. Nivon was developed by Pimjo, which ran it on its own products for 45 days before release.

Key features:

• Trains on website crawls, sitemaps, uploaded documents, Google Drive, OneDrive, FAQs, pasted text, and past support tickets
• 20+ models across OpenAI, Anthropic, Google, and xAI, switchable per agent
• Guardrails that define what the agent handles, refuses, never shares, and escalates
• Separate workspaces, keeping internal knowledge away from customer agents
• Replies in 95+ languages, matching the language the customer writes in
• Analytics covering conversation volume, resolution rate, response time, and customer location

Pros:

• $12 a month entry price against My AskAI's $199
• One credit equals one message, with no per-ticket add-ons stacked on top
• Free plan gives 150 messages, needs no card, and does not expire
• Seats are included up to each plan's limit, with no per-seat fee

Cons:

• It does not run inside Zendesk, Intercom, or Freshdesk. It sits on your website and creates tickets
• No AI tagging or auto-triage of existing tickets in your queue
• No Chrome Copilot for agents
• SOC 2 Type II is in progress, not complete. My AskAI holds SOC 2 from the Scale plan

Pricing: Free at $0 with 150 credits a month and 1 team member. Starter is $12 a month, or $9 on annual billing, with 3,000 credits and 3 members. Growth is $39 a month, or $29 annually, with 12,000 credits and 5 members. Business is $79 a month, or $59 annually, with 30,000 credits and 15 members.

Best for: Teams that want to stop tickets from being created rather than resolve them faster once they arrive. If your workflow depends on the AI working within your existing ticket queue, My AskAI and eesel AI do that; Nivon does not.

eesel AI

eesel AI is an AI agent that plugs into the helpdesk you already run. It trains on past tickets, help center articles, and documents in Confluence, Notion, and Google Drive, then drafts and resolves tickets inside Zendesk, Freshdesk, and Intercom. It is the closest structural match to My AskAI on this page, with a different billing shape.

Key features:

• Runs inside Zendesk, Freshdesk, Intercom, Slack, and Shopify
• Trains on past tickets alongside documents
• Simulation mode to test against historical tickets before going live
• Separate helpdesk, blog writer, and e-commerce agents under one account
• Spending cap with alerts at 50%, 75%, and 100% of your limit
• Gradual rollout, so you route only part of your queue to the AI

Pros:

• No monthly base fee, so low volume costs little. 500 tickets cost $200
• One ticket or chat session is one task, no matter how many messages it contains
• $50 in free usage with no credit card
• No per-seat fee and no monthly minimum on the standard tier
• SOC 2 Type II, GDPR, and CCPA

Cons:

• $0.40 per ticket is four times My AskAI's Scale overage rate, so at high volume, it costs more
• Tasks are billed regardless of outcome, so failed attempts still cost $0.40
• Blog post drafts cost $4.00 each
• The Enterprise tier adds a $1,000 a month platform fee on top of usage

Pricing: $0.40 per support ticket or chat session. Light tasks, such as dashboard lookups, are free. Heavy tasks such as blog post drafts cost $4.00. There is no platform fee, per-seat fee, or monthly minimum. Enterprise costs $1,000 a month plus usage. Annual commitment saves up to 25%.

Best for: Teams under about 500 tickets a month who want an agent inside their helpdesk without a $199 base fee. Past roughly 1,250 tickets a month, My AskAI Pro costs less.

Chatling

Chatling is a no-code chatbot builder with a visual flow builder. You design conversation branches by dragging blocks, or let the AI answer from your knowledge base. It includes live chat with human handoff and AI-generated chat summaries. It supports 29 models and publishes the credit cost of each.

Key features:

• Visual drag-and-drop flow builder
• 29 models across OpenAI, Anthropic, Google, Mistral, xAI, and DeepSeek
• Live chat with human handoff and AI chat summaries
• Actions that let the agent complete tasks during a conversation
• WhatsApp, Instagram, Messenger, and Telegram on paid plans
• Round robin routing on higher tiers

Pros:

• $25 a month entry price against My AskAI's $199
• Unlimited non-AI chats on every plan, including free
• It publishes the credit cost of all 29 models
• Free plan gives 200 AI credits and does not expire

Cons:

• Credits scale by model, from 0.5 per reply up to 25 on Claude Opus 5
• The $25 Starter plan buys 1,750 credits, which is 70 replies on the most expensive model
• Branding removal costs $35 a month unless you reach the Scale plan
• It does not run inside a helpdesk

Pricing: Free at $0 with 200 AI credits. Starter is $25 a month, or $21 annually at $250 a year, with 1,750 credits. Growth is $75 a month, or $63 annually at $750, with 6,000 credits. Scale is $295 per month, or $ 2,950 annually, with 35,000 credits and branding removal included.

Best for: Teams that want scripted conversation branches alongside AI answers, at a fraction of My AskAI's base price.

Chatbase

Chatbase builds AI agents trained on your documents, links, and text, then deploys them as a website widget or through messaging channels. It has the widest integration list in this category, including Zendesk, Intercom, Freshdesk, Gorgias, and Salesforce. Voice, telephony, and outbound campaigns are available from the Standard plan.

Key features:

• Models from OpenAI, Anthropic, Google, DeepSeek, Meta, Mistral, and others
• AI Actions that let the agent perform tasks during a conversation
• Voice, telephony, and outbound campaigns from Standard
• Helpdesk features from Standard
• Integrations with Stripe, Zendesk, Salesforce, Intercom, HubSpot, Freshdesk, Gorgias, Shopify, Slack, and WhatsApp

Pros:

• Voice and telephony are built in, which My AskAI does not offer
• Free plan available for testing
• $40 entry price against My AskAI's $199
• Connects to the same helpdesks My AskAI supports

Cons:

• Extra credits cost $40 per 1,000, the highest top-up rate in this group
• Every plan includes one AI agent. Extra agents cost $25 each per month
• Branding removal costs $99 a month
• Free plan agents are deleted after 14 days of inactivity

Pricing: Free at $0 with 50 message credits and 1 member. Hobby is $40 a month with 700 credits and 2 members. The standard is $150 with 4,000 credits and 3 members. The pro is $500 with 15,000 credits and 5 members. Enterprise is custom. Yearly billing takes 20% off.

Best for: Teams that need voice or telephony alongside chat, or a specific CRM connector.

DocsBot

DocsBot builds chatbots trained on documentation, with source citations attached to answers. It focuses on retrieval accuracy for technical and product documentation. It connects to Slack, Messenger, WhatsApp, Telegram, and Zapier, and supports remote MCP connections.

Key features:

• Source citations are attached to every answer
• Remote MCP connections
• Advanced document parsing for complex file layouts
• Lead collection forms and scheduling tools, including Calendly and Cal.com
• Source refresh on a monthly or weekly schedule by plan
• Actions per bot, rising by tier

Pros:

• Source citations, which matter for technical and compliance answers
• Free plan gives 100 AI credits
• 14-day money-back guarantee
• $49 entry price against My AskAI's $199

Cons:

• Credits scale by model. DocsBot lists GPT-5.6 Sol at 20x and GPT-5.6 Terra at 8x per message
• Advanced document parsing costs 2 AI credits per page, drawing on the same allowance
• The entry plan includes one bot and one team user
• Extra credits cost $49 per 5,000

Pricing: Free at $0 with 100 AI credits, 1 bot, 50 source pages, and 1 team user. Paid tiers add 5,000, 15,000, and 60,000 AI credits with 1, 5, and 10 team users. The AI credit add-on costs $49 per month per 5,000-credit increase. Confirm current plan prices on the pricing page.

Best for: Teams whose support questions come from technical documentation and need answers they can cite as sources.

SiteGPT

SiteGPT trains a chatbot on your website by crawling your pages. You enter a URL, select the pages to train on, and embed the result. It pulls content from websites, sitemaps, files, YouTube, GitHub, Notion, Google Drive, and Dropbox, offering the widest range of sources here. Its unit is one message, defined as a question plus its reply.

Key features:

• Trains from 12 content source types, including GitHub and YouTube
• Lead capture is built into the chat flow
• Slack, Zapier, Webflow, Shopify, and WordPress integrations on Growth and above
• Zendesk AI Agent on the Scale plan
• Escalation to a human agent
• API access from the Growth plan

Pros:

• Wide range of content sources
• Annual billing saves up to 40%, the largest discount in this group
• One message covers a question and its reply together
• Lower entry price than My AskAI

Cons:

• No free plan, only a 7-day trial
• Model choice moves the allowance tenfold. Starter includes 4,000 messages on the mini model or 400 on GPT-4.1
• The Starter plan has no integrations and no API access
• The price shown first is the annual rate. Monthly is $59, $129, and $429

Pricing: Starter is $59 a month, or $39 annually, with up to 4,000 messages, 1 chatbot, 1,000 pages, and 1 team member. Growth is $129 per month or $79 per year, with 10,000 messages, 2 chatbots, and 4 team members. Scale is $429 per month or $259 per year, with 40,000 messages, 3 chatbots, and 10 team members. Extra message packs cost $59 per 5,000 monthly or $39 per 5,000 annually.

Best for: Teams training an agent on content spread across GitHub, Notion, and Drive, who will run an efficient model to keep the allowance intact.

CustomGPT.ai

CustomGPT.ai is a retrieval-augmented generation platform. It grounds answers in your own documents, attaches source citations, and supports over 1,400 file formats. It connects to SharePoint, Google Drive, Zendesk, HubSpot, and Salesforce. It holds SOC 2 Type II, GDPR, and HIPAA compliance certifications, making it a common choice in regulated industries.

Key features:

• Grounded answers with source citations
• Support for over 1,400 document formats
• SharePoint connector with auto-sync on Premium
• RAG API access
• Anti-hallucination controls
• SOC 2 Type II, GDPR, and HIPAA compliance

Pros:

• The broadest document format support here
• Strong compliance coverage, complete rather than in progress
• Citations on answers by default
• 7-day free trial with access to Standard features

Cons:

• $99 a month entry price, and the next tier is $499
• The per-query rate does not improve with volume. Standard and Premium both work out near $0.10 per query
• Web search consumes extra query credits: three additional on Standard, two per search on Premium
• White-labeling requires the Premium plan

Pricing: Standard is $99 per month or $89 annually, with 10 agents, 1,000 queries per month, 5,000 documents per agent, and 3 team members. Premium is $499 a month, or $449 annually, with 25 agents, 5,000 queries, 20,000 documents per agent, and 5 team members. Enterprise is custom, and CustomGPT.ai has cited a typical range of $2,000 to $6,000 a month.

Best for: Regulated teams that need HIPAA compliance, SharePoint sync, and citations for every answer. It costs less per month than My AskAI Pro’s entry tier.

How to choose

• If ticket volume is low: Choose eesel AI. With no base fee, 500 tickets cost $200, compared to My AskAI’s $199 minimum, plus the risk of an unused allowance. Past roughly 1,250 tickets a month, My AskAI Pro becomes cheaper.
• Want the lowest monthly cost: Choose Nivon at $12 a month. It works differently, sitting on your website rather than inside your helpdesk, so check that it fits your workflow first.
• Need the agent in Zendesk, Intercom, or Freshdesk to stay on My AskAI, or choose eesel AI. Nivon, Chatling, Chatbase, DocsBot, and SiteGPT all sit in front of the helpdesk rather than inside it, which is a different workflow.
• If you run a very high volume, stay on My AskAI. At 50,000 tickets a month, its effective rate is about $0.106 per ticket, which beats eesel AI's flat $0.40 by a wide margin. The published rate is real; it just needs scaling to arrive.
• Answers must cite sources: Choose DocsBot or CustomGPT.ai.
• Need HIPAA or SharePoint: Choose CustomGPT.ai.

Frequently asked questions

What is the best alternative to My AskAI?

It depends on your volume. Below about 500 tickets a month, eesel AI costs less because it has no base fee. For the lowest monthly price, Nivon starts at $12. For answers that cite their source, DocsBot starts at $49 and CustomGPT.ai at $99.

What is the cheapest alternative to My AskAI?

Nivon has the lowest entry price at $12 per month, with a free plan that never expires. Chatling is $25, and Chatbase is $40. eesel AI has no base fee at all, charging $0.40 per ticket, which makes it the cheapest below roughly 500 tickets a month.

How much does My AskAI cost?

My AskAI Pro costs $199 per month and includes 1,000 tickets, 5 team seats, and $0.12 per extra ticket, up to 5,000 per month. Scale costs $499 a month and includes 2,000 tickets, unlimited seats, and $0.10 per extra ticket. Enterprise starts at $999 a month. Annual billing takes 33% off.

Does My AskAI have a free plan?

No. My AskAI offers a 30-day free trial with no credit card required, and no permanent free tier. Nivon, Chatling, Chatbase, and DocsBot all offer free plans that never expire, and eesel AI offers $50 in free usage.

Is there a free alternative to My AskAI?

Yes. Nivon's free plan includes 150 messages per month, one agent, and one team member, with no card required and no expiry. Chatling gives 200 AI credits plus unlimited non-AI chats. DocsBot gives 100 AI credits. Chatbase gives 50 credits but deletes agents after 14 days of inactivity.

Is My AskAI really $0.10 per ticket?

Only at high volume. The $0.10 rate is the overage rate on the Scale plan, charged on tickets beyond the included 2,000. Included tickets cost about $0.199 each on Pro and about $0.25 on Scale. The effective rate falls to about $0.13 at 10,000 tickets per month and to about $0.106 at 50,000 tickets per month.

Does My AskAI charge for tickets it fails to resolve?

Yes. My AskAI bills per ticket the AI handles, whether or not it resolves the issue. Intercom Fin and Fini both charge only on successful outcomes. The trade-off is that per-outcome pricing raises your bill as the AI improves, while per-ticket pricing does not.

What add-ons does My AskAI charge for?

Branding removal costs $49/month on Pro and is included on Scale and Enterprise. API, Slack, and Teams access costs $49/month on Pro. Historic ticket training is included on Scale and is available as an add-on on Pro for $499. Usage add-ons are metered per ticket: AI tagging at $0.05, translation at $0.05, tool calls at $0.02 per reply, and tasks at $0.02 per step.

Which My AskAI alternatives run inside an existing helpdesk?

eesel AI runs inside Zendesk, Freshdesk, and Intercom, which is the same model as My AskAI. Chatbase connects to Zendesk, Intercom, Freshdesk, and Gorgias. Nivon, Chatling, DocsBot, SiteGPT, and CustomGPT.ai sit in front of the helpdesk on your website instead.

Which one to pick

My AskAI's unit rate is genuinely low compared with per-resolution vendors. Against Intercom Fin at $0.99 per resolution, the gap remains real and widens as your AI improves.

The question is whether you have the volume to reach the advertised rate. At 10,000 tickets a month, you pay about $0.13 per ticket. At 2,000, you pay $0.25. The $199 base fee applies whether you use it or not.

If your volume is low, eesel AI charges $0.40 per ticket with no base fee at all. If you want the cheapest predictable monthly bill, Nivon starts at $12 per month with a free plan that never expires.

Start free at Nivon